In the Preferences menu click on the "Advanced" tab. Click the Safari menu and select Preferences. Check the box next to "Empty the cache". Check the box next to "Cache" and click on "Clear Now". 
Click on the arrow next to "Details" to list more options. Select "Everything" in the drop down menu on the top right of the new window. Click the Delete Files button next to Temporary Internet Files. In the General Tab, under the Browsing History section, click Delete. Click on the Tools menu and select Internet Options. Here is how to clear the cache in the most popular browsers supported by All-Access: Internet Explorer If you receive a "Page Cannot Be Displayed" or similar error message, deleting your browser's cache may solve the problem. If you are having difficulty accessing All-Access video content, you should clear out your browser's cache. What if the video constantly stops to buffer (or looks choppy)? AdBlock will then be permanently removed from Safari. To completely uninstall AdBlock, click on the Uninstall button instead. AdBlock will then be temporarily disabled, until you decide you want the extension re-enabled. Toggle the On button to Off in the Preferences window. Navigate to and click on AdBlock in the list of extensions in the left pane. A list of all extensions you have installed to Safari will display. Click on Safari located in the menu bar of your browser and select Preferences. If you want to completely remove AdBlock, select Remove instead. If you want to turn it on again, you can return to this page and click Enable. Select Disable to temporarily disable AdBlock. Find AdBlock on the list of extensions. Click Extensions from the left-hand pane. Click on Tools and then select Add-ons. If you want to permanently uninstall AdBlock from Chrome, click on the trash can icon to the right of Enabled then click on Remove when prompted to confirm your decision. AdBlock will temporarily be disabled until you return to the Chrome Extensions menu to re-enable the extension. Remove the checkmark next to Enabled to the right of the AdBlock extension. Navigate to the AdBlock extension in your list of add-ons. 
A list of all extensions you have in Chrome will display.
Point to Tools, then select Extensions. The Chrome menu button can be found at the top right corner of Chrome, and features 3 horizontal lines. 
Confirm all changes by clicking on the "Apply" button at the bottom of the display window. Uncheck the box "Turn on Pop-up blocker". Click on "Tools" and choose "Internet Options.".
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